Lx Solutions Ltd will always look to provide the appropriate level assistance, on a project-by-project basis, and where possible encompassing existing company resources to maintain successful growth.

We aim to guarantee your business can achieve its true potential by unlocking today’s complex technologies and empowering you to make the correct decisions for your customers.

We offer clients a wide range of services to help organisations grow their businesses by utilising the latest technologies, increase market share and establish competitive advantage within their verticals. 

Our Consultants have worked with the market leaders in design and solutions supply. We focus on all forms of consumer interactions from Epos, eCommerce, and Mobile platforms, while also specialising in secure payments. Lx Solutions has in-depth knowledge in the security aspects of today’s technology and have implemented those systems into a wide range of environments.

Lx Solutions' experience in the marketplace has allowed us to partner with the very best of breed and we have the ability to provide services across the globe, utilising domestic and offshore resource when required.

At Lx Solutions we understand your success is our success.

Services

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Retail Why Face to face still counts...

With the Global pandemic in 2020 retailers have had to adapt quickly and think on their feet. Businesses with a strong online presence have been the overall winners. As markets begin to open up again, we believe Bricks & Mortar will form an important part of business strategy.

Retail Solutions There are a number of technologies that can assist Merchants with their return to growth strategies. Businesses will need to work hard to win back customer loyalty; utilising technology and innovation can be the key

Omni-Channel solutions have frequently been showcased in the past, but widespread adoption now is likely to be accelerated within the industry. Allowing your customers the opportunity to begin their shopping experience online and the possibilities of completing that transaction in-store will deliver a superior customer journey.

Click & Collect solutions primarily aimed at the grocery store environment have been shown to be equally capable with other retail verticals and we expect this trend to continue, as offering more choice is a customer benefit.

Queue Busting is an important consideration as we slowly move to a post pandemic world. Merchants will be keen to keep the flow of customers moving in-store, queue busting solutions with the ability to take payments from a floating register could be the key.

Loyalty Apps are fast becoming a way to interact with your customers., As people become more comfortable with smart phones this can allow a more targeted interaction with your customers, delivering an enhanced in-store experience. With the onset of 5G personalised location based promotional offers and services can be utilised.

Payment Strategy is providing customers with recognisable payment types, which can also boost sales, when international travel returns this can be the key to convert in-store browsing into transactions. Dynamic Currency Conversation can also assist if your stores are located in tourist hotspots. The growth of digital wallets and the processing of those transactions in-store through QR Codes is a great way to allow maximum flexibility.

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Ecommerce

Ecommerce has become an essential part of today’s retailers; Lx Solutions can help guide you through the complex steps you will need to overcome to achieve your full potential.

Some key factors to keep in mind when you are designing your online presence:

Payment Strategy Selecting the appropriate payment gateway, with strong ties in the geographical region that supports the issuing banks favoured by your customers.

Payment Methods Implementing the standard card types, along with any alternative payments and wallets unique to the location of operation.

Risk Management It is important that your customers feel safe and secure while transacting within your website. Implementing a good fraud tool can deliver a great R.O.I. for your bottom line.

Website Design & Build Your website should utilise the latest technology, so allowing for flexibility and ensuring you can keep pace with your customers.

Reviewing the points listed above will enable your business to achieve Higher Conversion for your payment authorisations and a better customer experience.

Our Consultants have worked with the market leaders in design and solutions supply. We focus on all forms of consumer interactions from Epos, eCommerce and Mobile platforms, while also specialising in secure payments. Lx Solutions has in-depth knowledge in the security aspects of today’s technology and have implemented those systems into a wide range of environments.

Omni-Channel solutions have frequently been showcased in the past, but widespread adoption now is likely to be accelerated within the industry. Allowing your customers, the opportunity to begin their shopping experience online and the possibilities of completing that transaction in-store, will deliver a superior customer journey.

Click & Collect solutions primarily aimed at the grocery store environment have been shown to be equally capable with other retail verticals. We expect this trend to continue as offering more choice is a customer benefit.

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Case Studies

The Walt Disney Company Ltd

Working with Disney’s Enterprise Consumer Payments Team, responsible for a number of payment initiatives and programs, across multiple lines of business.

  • Deliverables
  • Completed a review of Bricks & Mortar payment infrastructure across Europe.
  • Managed RFI, RFP through to selection of a new P2PE Payment Gateway Environment.
  • Managed migration of multiple eCommerce lines of business to a single payment’s provider EMEA.
  • Completed review of payment design of European theme park along with recommendations.
  • Managed business readiness for PSD2, SCA and 3DS2+.
  • Provided technical assistance for the global rollout of Disney Plus Streaming Service.

Sainsbury’s Supermarkets Ltd

Sainsbury’s has embarked on a large transformation program within the Digital & Technology Division. One of the key areas identified for change was the payments infrastructure.

  • Deliverables
  • Tasked with implementing a new PCI DSS 2.0 / PTS 3.0 level compliant solution based on Point-to-Point Encryption methodology.
  • Facilitate and complete vendor selection RFP workshops for New Payment Service Provider for Bricks and Mortar Store Systems.
  • Complete vendor selection RFP workshops for New Payment Service Provider for Online Systems.
  • Deliver technical design sign-off for the integration of the Store Systems New Payment Service and upgrade to the EPOS solution.
  • Complete design sign-off for Petrol Station Kiosk and unattended Outdoor Payment Terminals.

River Island

River Island is a well-known retailer on the UK High Street. The brand holds over 60 years of fashion retailing experience. River Island is now a multi-channel business which operates in over 300 stores across the UK, Europe and Far East.

  • Deliverables
  • Review and document mobile payments solution from a third-party supplier.
  • Manage banking accreditation of mobile Point to Point Encrypted payment solution.
  • Facilitate workshop reviews into back-office data feeds and complete redesign sign-off.
  • Review and document mobile POS application proposal and assist with testing strategy.

Converse EMEA (Nike Inc.)

Converse is an American shoe company with a production output that primarily consists of Sportswear and Brand Footwear. The company sells products globally through retailers in over 160 countries. On the back of successful sales, the business plans to launch new Factory Outlet Stores across the EMEA region.

  • Deliverables
  • Deliver retail system consultancy to Converse Inc.
  • Facilitate and review third-party retail software suppliers.
  • Provide sign-off for store solution re-design.
  • Provide store system implementation plans

Virgin Active Ltd

Virgin Active has expanded significantly through acquisitions of Holmes Place and Esporta Gyms respectively. As part of this program, the business launched an initiative to integrate all clubs onto a new single membership and financial system.

  • Deliverables
  • Deliver workshop reviews with business SME's leading to agile development sprints.
  • Review all financial processes and implement business change and developments.
  • Consult on terminal hardware PDQ integration rollout.

Telrock Ltd

Telrock designs and develops applications for mobile phones. It offers mobile banking, debt management, mobile utility, and channel control solutions. The company also offers SmartCollect, a self-service mobile and digital payments application. Its clientele includes Royal Bank of Scotland, TSYS, FICO, Deutsche Bank, Scottish and Southern Energy and PayPoint.

  • Deliverables
  • Review the current PCI DSS Program & outstanding actions, engage with department SME's and create a workflow plan.
  • Liaise with the QSA appointed to the PCI DSS Program & agree the deliverables. Review and Implement new infrastructure security procedures.
  • Create new document templates and deliver PCI awareness training to the key areas of the business.
  • Achieve successful completion of PCI DSS Level 2 status.

EasyJet PLC

EasyJet is a successful British airline carrier operating domestic and international scheduled services on over 700 routes in 32 countries.

  • Deliverables
  • Working on the "Future State Payments Program". Conduct Pre-Payment Service Provider vendor selection workshops.
  • Prepare and submit new Payment Service Provider RFI. Facilitate business SME workshops leading to RFP documentation distribution.
  • Complete RFP review and provide recommendation of the Payments Program to the board.
  • Process map the As Is payment architecture (eCommerce, mobile and call center).
  • Review existing PSP relationship and failover procedures. Upgrade payment failover hardware to a new platform.
  • Implement & upgrade PCI DSS payment failover software, complete full accreditation with two acquiring banks.
  • Manage business and IT sign-off, review and implement new support procedures for B2B Mobile payments application.
  • Redesign BAU reporting and notification procedures and current payment security measures.
  • Review and assist QSA with PCI DSS Certification Program, and advise on payment industry best practices.

Whitbread PLC

Whitbread Plc is a multi-national hotel, coffee shop and restaurant company. The brands within its portfolio include Premier Inn, Costa Coffee and Beefeater Grill. The business operates across 30 countries.

  • Deliverables
  • Process map the As Is and To Be payment architecture. Facilitate SME workshops with third party suppliers working on the
    1. New Payment Gateway.
    2. Epos Software Upgrade.
    3. Pin Entry Device replacement program.
  • Facilitate workshops on implementing Payment Card Data Tokenisation program across the Whitbread Group and centralised reporting.
  • Manage steering group meetings on Hotel Receptions of the Future, leading to a redesign of the unattended kiosk with RFID card readers.

Ralph Lauren

Ralph Lauren is a successful US fashion retailer and through its subsidiaries the company sells men's, women's and children's apparel, accessories, fragrances and home furnishings to customers worldwide.

  • Deliverables
  • Manage third-party suppliers based in the US and Ireland delivering an upgrade to the EPOS System and Payment Devices.
  • Implement and standardise the EPOS solution across Europe
    1. Manage business UAT for the Epos Upgrade.
    2. Implement a new Gift Card solution.
    3. Implement outsourced Staff Benefits program.
  • Integrate new Payment Service Provider and PCI DSS Compliant PIN entry device across UK & Europe.

Wincor-Nixdorf Ltd

Wincor Nixdorf is one of the world’s leading providers of IT solutions and services to retail banks and the retail industry. The main focus of the Group’s comprehensive portfolio lies on business process optimization, especially in the branch operations of both sectors.

  • Deliverables
  • Manage and facilitating the SME workshops for Morrisons EPOS replacement program.
  • Liaise with third-party technical teams on new functionality while capturing and defining business processes and requirements.
  • Consulting with development teams on gap analysis data and prepare reports for the steering board.
  • Document the Business Designs and manage Change Request review meetings.
  • Provide consultation on the Self-Checkout project.
  • Create the Business Requirement and Functional Requirements documentation for WM Morrisons and Waitrose Ltd respectively.

Tesco Stores Ltd

Working in a dedicated team (Simplification for Stores Program) tasked with delivering IT business change and process improvements across all store formats.

  • Deliverables
  • Manage improvements to the Customer Service Desk web application, knowledge transfer from an offshore development company to Tesco's own offshore team.
  • Produce documentation for the UK and Offshore Retail Implementation Teams to apply core changes to the Customer Service Desk application and manage the release.
  • Manage third-party suppliers installing wireless technology into 800 Tesco Express stores.
  • Implement RF performance monitoring program and chair weekly review meetings.
  • Manage the third-party supply of PDA’s and mobile printers to the Express Store Estate, implement software applications move from back-office system onto the PDA’s which maximised staff utilisation and productivity.
  • Implement new centralised reporting software for Queue Counting and Shrinkage Reports for Tesco Express business.
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Partners

Due to our longevity within the industry, we have been able to work with the technology market leaders, thus allowing us to have a broad reach across business vertices.
At Lx Solutions Ltd we understand that businesses come in all different shapes and sizes. We aim to leverage our partners' expertise to deliver the appropriate solution for your business.
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